FAQ'S

 

RETURNS / EXCHANGES
What is your return policy?   ^ back to top

Arizona Arts & Crafts Emporium and CCNow maintains an Online Shopper-friendly refund policy. Any item (except personalized items) may be returned within 15 days of receipt for a refund, credit or exchange (minus shipping & handling). Please insure your return package against loss in transit. Items must be returned to: Arizona Arts & Crafts Emporium, Attn: Returns Department, 12659 North 19th Place, Space 40, Phoenix, Arizona  85022. If merchandise is defective, please email customer service at CustomeService@AzArtsandCrafts.com. Please allow 3-4 weeks for returns processing through our facility. Please contact Customer Service for further return instructions.

 

What should I do if my order arrives damaged or incomplete?  ^ back to top

AA&CE takes all measures possible to insure safe transport of all merchandise shipped to our customers. Should an item or items be received damaged or incomplete, Please e-mail us immediately at CustomeService@AzArtsandCrafts.com. We will advise you on how to return/rectify the specific issue you may have. Please allow 3-4 weeks for returns processing.

 

 

SECURITY / PRIVACY
What do you do with my personal information submitted during ordering?   ^ back to top

Arizona Arts & Crafts Emporium uses the e-mail address that is provided during ordering solely for the purpose of providing an electronic receipt and confirmation that your order has been received. We DO NOT gather addresses for any other purposes.

 

CCNow, our authorized Online Credit Card Processor would like to keep you informed via email about future product updates and special offers. They will not pass your details onto third parties. If you do not wish to be contacted via email, please uncheck the appropriate box in the final stage of completing your order.

 

More detailed information on Arizona Arts & Crafts Emporium's and CCNow's Privacy & Security statements can be viewed by clicking on the following links:  Security Policy or Privacy Policy

 

 

CONTACTING US
How do I contact Arizona Arts & Crafts Emporium?   ^ back to top

If you have questions, comments or would like to address a specific issue, please feel free to contact us online at the following address: Info@AzArtsandCrafts.com

If you feel your inquiry or request has not been handled to your satisfaction, please contact Arizona Arts & Crafts Emporium at  CustomerService@AzArtsandCrafts.com or if your concern is specific to a billing issue then you may contact CCNow's Customer Service Department directly at 302-283-0700 or via their online contact support. Be sure to have your "Order Number" available since it will be needed as reference to the specific purchase made from AA&CE.

 

How can I provide my opinion?   ^ back to top

Our online "Customer Survey" page will take you to a link that will open up our report card page from ePublicEye.com. ePublicEye.com is an independent third party that allows consumers to rate e-businesses for reliability, privacy and customer satisfaction. Since 1996, ePublicEye.com's proprietary monitoring system has been providing the information consumers care about most. They call this information eConsumer Intelligence(tm) and with it, Internet shoppers are empowered to make confident buying decisions. This is achieved through their Open Customer Satisfaction Reporting System (OCSR). The heart of the system is an interactive "seal and monitoring" feature that uses customer feedback to let consumers identify companies that are reliable and committed to customer satisfaction. Using the same stream of consumer feedback, ePublicEye.com also enables merchants to better understand their customers' needs, and provide a safer more satisfying shopping experience.

Completing the report card will take you less than 2 minutes to complete. This is your opportunity to impact the services and features provided by AA&CE. All answers will be kept confidential and will be used by Arizona Arts & Crafts Emporium to enhance our website and our service to you. Our goal is always to provide you with the best possible online shopping experience. We value your opinions and your ratings.

 

If you feel that the report card method does not fully address you concerns, please feel free to communicate with us directly by emailing us at:  CustomerService@AzArtsandCrafts.com

 

ORDERING
How do I delete a product that I added to my order?   ^ back to top

You may delete or cancel any item prior to submitting your order. To delete item(s) simply change the quantity (Qty.) to zero (0) for each item(s) you wish to remove from your order AND hit the "Refresh Totals" button.  To modify quantity simply re-enter the new quantity and hit the "Refresh Totals" button.

 

How do I change the quantity for item(s) in my shopping cart?  ^ back to top

To modify your order quantity on any item(s) in your "Shopping Cart", simply re-enter the new quantity for each item or items and hit the "Refresh Totals" button. This will instantly recalculate your total item(s) ordered and the costs associated with your revised order.

 

Can I order by telephone or pay by check?  ^ back to top

Currently, We do not accept phone orders and therefore we can not process a check. In order to keep our administrative costs low and offer our competitive rates, Arizona Arts & Crafts Emporium focuses exclusively on Online Shoppers, because it is less expensive to process orders for these types of customers. Telephone and mail orders require a large clerical staff, which is much more costly. All purchases must be paid at the time of ordering and since our primary credit card processing service is web based, all payments can only be accepted through the web site and our credit card processing company CCNow.

Online Shoppers who want to pay for merchandise from their checking account can use a Visa or MasterCard check card or debit card, however. These types of cards are connected directly into an Online Shopper's checking account.

Arizona Arts & Crafts Emporium, in concert with CCNow, is looking into supporting online checks in a future software release.

How do I cancel an order?  ^ back to top

If you have not completely submitted your order and wish to cancel or empty your "Shopping Cart" you can do so by  changing the quantity (Qty.) to zero (0) for ALL item(s) in your shopping cart AND hit the "Refresh Totals" button. If you have already submitted your order and a confirmation of such was received on screen or via email, then please contact Arizona Arts & Crafts Emporium (AA&CE) IMMEDIATELY at CustomerService@AzArtsandCrafts.com. Since many of our products are created at the time of ordering it is crucial that you make contact with us immediately so that production on any orders can either be halted or canceled.
 

Can I order items as gifts?  ^ back to top

Every item on AA&CE is an ideal gift that reflects the culture and rich heritage of the Southwest. If you are looking to give a unique gift to someone special then you have come to the right place. AA&CE does not provide gift wrapping but we are more than happy to include, at no additional cost, a small gift card with a personalized message.

 

To order an item that will be directly shipped to the gift recipient, AA&CE has provide a section for a "Shipping Address" that can be different than the "Billing Address" and this can be entered at the time of ordering.

 

How do I enter a gift message?  ^ back to top

If you would like to enter a personalized gift message we would be happy to accommodate and provide you with a complimentary gift card included with the product at the time of packaging. For GIFT BASKETS a special field is provided to add a "To & From" card message within the shopping cart area. For all other items, upon reaching the final stage of ordering at the checkout page, there is a "Notes / Instructions" section, right below the "Shipping Address" section. Here is where you can indicate any special instructions such as: "Gift - please do not include pricing invoice and add gift card with following message: To: Ray, From Sally - Happy Birthday and many more...

 

We will be happy to honor your request to make your gift giving that much more special
 

 

DELIVERY / SHIPPING
When will I receive my order?   ^ back to top

Most of the products available online are created at the time of purchase and are hand-made items that can take days to prepare. Allowing for such, our standard packing and shipping timeframes vary depending on the craftsmanship involved per item. As a standard, items normally ship within 7-10 business days of purchase, excluding weekends and some holidays. After that 7-10 day creation period has passed, there is several different mailing options available that offer varying in-transit times for your item(s). AA&CE offers: Delivery within the Phoenix Arizona Area (1 day); Ground Service (with a 3-6 day in-transit range); and USPS 2nd Day Air service.

 

What are the shipping options that are available and costs?   ^ back to top

The “Shipping Charge” includes the cost of packaging, handling and postage. Each product has been assigned a shipping charge based on its' predetermined weight range, size and method of mailing. As such, the shipping fee can increase as more products are added if the total weight of your final order substantially increases. DELIVERY (within the Phoenix, Arizona area) is calculated at one flat rate despite the number of products ordered.

•     Delivery Within Phoenix, Az (1 day):  $20.00 total cost

•     Within the United States (Ground 3-6 days): Cost is determined by total weight of your complete order. This fee increases with each product added if the added product dramatically increases your total shipments final weight. Shipping costs include postage, insurance, handling and packaging.

•     2nd Day Air: This is an optional shipping service offered for U.S. customers but is mandatory for Overseas customers. The shipping cost is based on total weight of your complete order and uses current United State Postal Service 2nd Day Air shipping rates with insurance, handling and packaging fees added in.

 

Do you ship internationally?  ^ back to top

We do ship to international addresses however the only mailing option available for such is 2nd Day Air. The shipping cost is based on total weight of your complete order and uses current USPS 2nd Day Air shipping rates with insurance, handling and packaging fees added in.

 

Can parts of my order be shipped to different addresses?  ^ back to top

At this current time, AA&CE can not ship or accept several different ship-to addresses within one consolidated order. If you wish to ship to varying addresses you can still do so by purchasing your items, intended for each address, as separate orders entirely. This method does not necessarily have any additional cost associated with it since the only variable would be the shipping cost and currently that cost is based on weight.

 

Example: 10 items weigh a total of 20 pounds so shipping fees would be based on the 20 pound rate. Split the order and lets say each separate order has 5 items and each order weighs 10 pounds each. Pay shipping costs for two (2) 10 pound orders which is normally the same cost for a combined 20 pound order.

If you are not able to find answers to your questions online, please contact us at Info@AzArtsandCrafts.com